Times Tables World Tour

I paid, but the app still says the worlds are locked

Tap Restore Purchase:

1. Tap a locked world (World 3 or later).
2. Pass the parent gate.
3. Tap Restore Purchase.

You will not be charged again. Make sure the device is signed in to the same App Store or Google Play account you bought with, and that it has an internet connection — a restore needs to reach the store to confirm the purchase.

I bought the game, but my other child's profile is still locked

It shouldn't be. The unlock belongs to the device, not to one child — every profile, including ones created afterwards, gets the full game. If a profile is still locked, run Restore Purchase once and it will apply to all of them. If that doesn't fix it, email us.

I've got a new device, or reinstalled the app

Your purchase carries over. Install the app, tap a locked world, pass the parent gate and tap Restore Purchase, signed in to the same store account.

Progress and profiles are stored on the device, not in the cloud, so stars and progress do not transfer. Children keep the unlocked worlds, but start their progress again.

What's free, and what costs money?

Worlds 1 and 2 are completely free, with no time limit and no ads. Worlds 3–12 unlock with a single one-time purchase — there is no subscription, and no per-child charge. Up to 5 child profiles are included.

There's no sound

Check the device isn't muted or on silent, and that the volume is up. On iPhone and iPad, the side switch or Control Centre mute will silence the app. Sound can also be turned off inside the app in the settings.

How do I add or remove a child?

Profiles are managed from the profile screen when the app starts. You can have up to 5. Removing a profile deletes that child's progress and cannot be undone.

How do I delete our data?

All data — profiles, progress, settings — is stored on the device only. We do not hold it on a server, and there are no accounts. Uninstalling the app removes everything. See the privacy policy for the full detail, including the Children's Privacy and Data Deletion sections.

Refunds

Purchases are handled by Apple and Google, not by us, so refunds go through them:

• iPhone / iPad: reportaproblem.apple.com
• Android: Google Play → Menu → Payments & subscriptions → Budget & order history

If something in the app is broken, email us first — we would rather fix it.

Reporting a bug or suggesting a feature

Email support@visnos.com. Tell us the device, the app version, and what you were doing when it happened. Screenshots help.